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FAQ

Shipping

Sorry, we do not ship to Brazil, due to the high taxes they charge for imported goods. Other than that, We ship internationally. See full details on the Shipping page.

Australian Postage Costs

On or over $100 AUD

Standard- Free
Express - $12 AUD

Under $100 AUD
Standard- $8 AUD
Express - $12 AUD

US Postage Costs

On or over $100 USD
Standard- Free
Express - $35 USD

Under $100 USD
Standard- $13 USD
Express - $35 USD

International Postage Costs *

See shipping page.

For full details please check out the Shipping page.

Australian Postage Times

Standard delivery takes 3-6 business days. Express delivery is next day delivery in metro areas and 2-3 business days for all other areas.

US Postage Times

Standard shipping takes 10-15 business days. Express is 7-10 business days.

International Postage Times

Standard shipping (not including the US) takes 10-15 business days. Express shipping takes 7-10 business days.

Delays in the delivery process are common to countries like: South America, Mexico, Puerto Rico, United Arab Emirates, Israel, South Africa, Mauritius.

See Shipping page for full info.

If your order is eligible for online tracking (most are, see Shipping page for more info) then you should receive an email from the postage company when your order is shipped. Follow the instructions on the email to track your order.

Products

Unless otherwise specified, all TEAMM8 products are cold machine washable and may be tumble dried at a warm setting. Do not dry clean TEAMM8 products.

Returns

To make a return:

Please ensure that the item(s) are in their original condition* and returned within 60 days from the date when the order was fulfilled.

Click here to go to the returns portal and follow the instructions. 

The cost and reach of the shipping of the item(s) returned is your responsibility**. Once the package has reached teamm8 HQ, we will gladly send the initial exchanged item(s) at no extra charge. With any subsequent exchanges, the return postage will incur the applicable shipping charges (please see Shipping for more details).

*original condition – unworn, unwashed, and with tags intact.

*Please be aware that thongs are not eligible for returns/exchanges.

**Unless the item(s) are damaged or we've sent the incorrect item(s). If any of these two conditions happen, we will sort it out for you. Just leave an extra note in our returns portal.

Of course! Please get in touch with us before sending your item to be swapped to check your required size is available.

To make a return:

Please ensure that the item(s) are in their original condition* and returned within 60 days from the date when the order was fulfilled.

Click here to go to the returns portal and follow the instructions. 

The cost and reach of the shipping of the item(s) returned is your responsibility**. Once the package has reached teamm8 HQ, we will gladly send the initial exchanged item(s) at no extra charge. With any subsequent exchanges, the return postage will incur the applicable shipping charges (please see Shipping for more details).

*original condition – unworn, unwashed, and with tags intact.

*Please be aware that thongs are not eligible for returns/exchanges.

**Unless the item(s) are damaged or we've sent the incorrect item(s). If any of these two conditions happen, we will sort it out for you. Just leave an extra note in our returns portal.

Ordering

We accept most major credit cards which include Visa, Mastercard and American Express through PayPal on checkout. We also offer AfterPay.

AfterPay is an online payment method that allows you to pay for your online purchases after receiving them in 4 installments – how awesome! See the AfterPay website for full information.

AfterPay is currently available for those in the US, Canada, the UK, New Zealand and Australia. To use AfterPay on TEAMM8 make your order like normal and then select AfterPay at checkout under Payment Options.

If you have any queries regarding your AfterPay account, please contact Afterpay directly via email.

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