Shipping Policy

All orders are sent from our warehouse in Sydney, Australia. Please allow 1-3 business days for your order to be processed for shipping (excluding weekends and holidays).

We make every effort to fulfill orders as quickly as possible and we appreciate your understanding if delays occur.

Successfully placed orders will receive an email confirmation with the order details. If you do not receive and e-mail, please check your spam/junk folder or contact us at info@teamm8.com.

Please make sure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned to us due to an incorrect address, we will refund the original order (excluding shipping fee) and ask you that you re-submit the order.

We will not be able to make changes to your order after it has shipped. Please make sure all the details are correct 😀

If you need assistance or need to make a change, please let us know as soon as possible at info@teamm8.com.

Once your order has been shipped, you will receive a shipping confirmation email with the tracking details.

 

Shipping Rates

Shipping rates may vary depending on your location. These are approximates:

Country/Region

Standard Shipping

DHL Express

Free Standard Shipping

United States

USD$12

USD$34

On orders over USD$100

Canada

CAD$15

CAD$40.8

On orders over CAD$100

United Kingdom

£11.5

£27.9

On orders over £100

Mexico

MXN$280

MXN$680

On orders over MXN$2000

Euro Countries

€13.7

€33.3

On orders over €100

HK

Malaysia

Japan

Thailand

USD$14

(or the equivalent in your local currency)

USD$34

(or the equivalent in your local currency)

On orders over USD$100

(or the equivalent in your local currency)

Rest Of World

USD$14

(or the equivalent in your local currency)

USD$34

(or the equivalent in your local currency)

On orders over USD$100

(or the equivalent in your local currency)

 

Delivery Times

After your order has shipped, and depending on the shipping country, the following are the estimated delivery times:

Country/Region

Standard Shipping

DHL Express

United States

10-15 Business days

5-7 Business days

Canada

6-12 Business days

5-7 Business days

United Kingdom

10-15 Business days

5-7 Business days

Mexico

12-25 Dias habiles

5-7 Dias habiles

Euro Countries

10-20 Business days

5-7 Business days

Rest Of World

12-25 Business days

7-10 Business days

 

DHL Express: It’s going direct to your door.

Standard Shipping: We send your order using Australia Post, but once your order arrives in your country, it’s handed over to your country’s local post service. You can use the same tracking number to continue tracing your parcel in your local post service’s website:

US – USPS

Canada – Canada Post

UK – Parcel Force

Mexico – Correos de Mexico

France La Poste

Belgium BPost

Rest of countries: please refer to your local post service website.

Online Tracking

Online tracking is available in most countries for Standard international shipping. All Express orders have online tracking. Please check your email for the online tracking number after your order is placed.

Signature on Delivery

A signature on delivery is required for all Express and Standard orders.

 

Duties & Taxes

Please be aware that your order can be subject to additional charges known as Duties & Taxes that are out of TEAMM8’s control, but rather associated with protectionism and the economic policy of trade between countries.

This is determined by the customs agency from the destined country.

Duties & Taxes may be imposed if the total value of the imported goods exceeds the tax-free threshold (if applicable). The payment of taxes and duties are the responsibility of the receiver. We advise you to contact your local customs office for more information.

Canada

Customers from Canada will pay Duties upfront to us so they do not have to worry about paying them upon delivery of the goods.

Euro Zone VAT

For orders up to €150, you will pay the VAT upfront to us. For orders above €150 you will need to pay Duties & Taxes once your order arrives in your country.

UK VAT

For orders up to £150, you will pay the VAT upfront to us. For orders above £150 you will need to pay Duties & Taxes once your order arrives in your country.

 

*There are some countries where we can only ship to via DHL Express, because Standard Shipping is not available. Those countries are:

Moldova, Botswana, Chad, Comoros, Congo - Kinshasa, Djibouti, Madagascar, Morocco, Bahamas, Barbados, Bermuda, El Salvador, Grenada, Trinidad & Tobago, Bolivia, Ecuador, Venezuela 

At this time, we do not ship to: 

Afghanistan, Anguilla, Ascension Island, American Samoa, Belarus, Cayman Islands, Central African Republic, Curaçao, Falkland Islands, Gambia, Guinea-Bissau, Guyana, Honduras, Jamaica, Kosovo, Laos, Kiribati, Libya, Malawi, Maldives, Marshall Islands, Mariana Islands, North Macedonia, Mongolia, Namibia, Nepal, Nicaragua, Niue, Tristan da Cunha, Tunisia, Tuvalu, U.S. Virgin Islands, Uruguay, Wallis & Futuna, Yemen.